Lume Northam (“we”, “us”, “our”) is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard personal information in connection with your use of our services, website, reservations, and in-restaurant experience.

1. Scope

This Policy applies to personal information collected by us through our website (https://lumenortham.com.au), in-restaurant, over the phone, via email or social media, for bookings, marketing, feedback, or any other interaction with our customers.

2. What is Personal Information

“Personal information” means information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in a material form or not.

3. Information We Collect

We may collect the following types of personal information:

  • Contact information (name, phone number, email address, postal address).
  • Booking details (date, time, number of diners).
  • Payment information (if you pay a deposit or pre-pay via our systems)—note: credit card numbers are handled via secure third-party payment processors; we do not store full credit card numbers unless required for refund or charge-back procedures.
  • Dietary requirements or food allergies (if you inform us).
  • Feedback, reviews or customer satisfaction information.
  • Website usage data: IP address, device type, browser, pages accessed, session times, referring website.
  • Marketing preferences (e.g. whether you wish to receive newsletters, promotions).

4. How We Collect Information

We collect personal information:

  • when you make a reservation online, by phone or in person;
  • when you contact us by email or via social media;
  • when you submit feedback or reviews;
  • when you visit our website (via cookies and analytics tools);
  • from third parties (e.g. reservation platforms, social media, or public directories), but only where permitted by law.

5. Use of Information

We use your personal information for:

  • fulfilling your reservation, providing dining services;
  • processing payments;
  • communicating with you (confirmations, updates, offers, events);
  • responding to feedback, complaints or enquiries;
  • improving our services and customer experience;
  • marketing and promotional purposes, where you have consented;
  • legal compliance (tax, regulatory obligations, etc.).

6. Sharing / Disclosure of Information

We may disclose your personal information to:

  • our service providers (reservation systems, payment processors, email providers, analytics services);
  • third-party partners (for marketing or promotions), but only with your consent;
  • as required by law (court orders, government agencies);
  • in relation to the sale or transfer of business assets (if Lume Northam is sold or merged, for example, your personal data may be one of the transferred assets, subject to confidentiality agreements).

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We implement physical, technical and administrative safeguards (e.g., secure servers, encryption, access controls).

8. Cookies and Tracking

When you visit our website, we and our third-party service providers may collect information via cookies, web beacons, tracking pixels, or similar technologies. These may be used for:

  • analytics (how users use the website);
  • functionality (site features, remembering preferences);
  • marketing (targeted ads).

You may manage/remove cookies via your browser settings. However, some site features may not function properly if cookies are disabled.

9. Your Rights

Under the Privacy Act and the Australian Privacy Principles, you have certain rights, including:

  • access: to request access to your personal information that we hold;
  • correction: to ask us to correct inaccurate or out-of-date personal information;
  • erasure: in certain circumstances, to ask us to delete your personal information;
  • to opt-out of marketing communications;
  • to lodge a complaint with us if you believe your privacy has been breached, and with the Office of the Australian Information Commissioner (OAIC) if not satisfied with our response.

10. Retention of Information

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law (whichever is longer). When personal information is no longer needed, we will securely destroy or de-identify it.

11. International Transfers

If we transfer your personal information overseas (for example, to cloud service providers or analytics tools located in other countries), we will ensure appropriate safeguards are in place to protect your privacy, and comply with relevant laws regarding cross-border data transfers.

12. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on our website, with a revised “Last updated” date. Your continued use of our services after such changes signifies your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Lume Northam
Northam, Perth, Western Australia
Email: lumebarandbistro@gmail.com
Phone: 08 9636 5250